A Message from raju Win: Gaming is entertainment, not a livelihood. We want you to always play with a smile and spend quality time with your family.

What does responsible gaming actually mean?

Responsible gaming means keeping gaming a controlled part of your entertainment — one that doesn't negatively affect your daily life, family, or finances. raju Responsible gaming on the platform means:

  • Play within your own budget.
  • Sticking to your time limits.
  • Not chasing losses by placing bigger bets to recover.
  • Making decisions with a clear head, not driven by stress or emotion.
  • Not letting gaming harm your family responsibilities or social life.

Many people think responsible gaming means playing less — it doesn't. It means playing smart, so gaming stays enjoyable every time.

Raju Win's Responsible Gaming Commitment

raju We're more than just a gaming platform — we're committed to the wellbeing of our members. Our promise to you:

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18+ Verification

Age verification is mandatory at registration. Accounts belonging to underage users are closed immediately.

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Transparent Odds

The odds of winning are clearly displayed for every game. No hidden information.

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Awareness Message

Responsible gaming awareness information is provided during every session.

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Easy Self-Exclusion

Pause or permanently close your account at any time in just two clicks.

How to Use Our Responsible Gaming Tools

Go to your account settings and find the Responsible Gaming section to easily set up the following tools:

1
Set a Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period — this is by design, to prevent raising limits on impulse.

2
Set a Time Limit

Set a limit on how long you play in one sitting. You'll receive a warning 15 minutes before your time is up, and your session will end automatically when the limit is reached.

3
Set a Loss Limit

Once you've lost a set amount, play stops automatically. This is one of the most effective tools because it directly counters the urge to chase losses.

4
Cooling-Off Period

Take a 72-hour break from your account. During this time, no logins or bets are possible. It's a very effective option for clearing your head.

5
Reality Check

Every 30, 60, or 90 minutes, a brief summary will appear on screen showing how long you've been playing and how much you've spent.

Signs of Problem Gaming

It's important to recognize when gaming crosses the line from entertainment to a problem. Watch out for these warning signs:

Spending beyond your budgetHigh Risk
Chasing lossesHigh Risk
Hiding Gaming from FamilyMedium Risk
Skipping Sleep or Meals to Keep PlayingHigh Risk
Feeling restless when you can't playMedium Risk
Borrowing Money to BetHigh Risk

Keep in mind: Even one of the above signs is worth taking seriously. Asking for help isn't weakness — it takes courage.

Check Yourself — Be Honest

Ask yourself the questions below. If you answer "yes" to more than two, consider taking a break:

1

In the past month, have you spent more than you planned and felt regret afterward?

2

After a loss, have you ever felt like one more session would let you win it back?

3

Have you lied to family or friends about your gaming?

4

Have you skipped work, studies, or family time to play?

5

Have you repeatedly tried and failed to cut back on gaming?

6

Have you borrowed money or sold assets to fund your gaming?

How to Set Up Self-Exclusion

Self-exclusion is raju Win's most powerful responsible gaming tool. Once activated, you will be unable to log in or play on the platform for the duration you set.

  • Short-Term Break: 24 hours to 30 days.
  • Long-Term Break: 1 month to 6 months.
  • Permanent Closure: Permanently close your account.

No promotional emails or SMS will be sent during a self-exclusion period. Your account cannot be reactivated before the exclusion period ends.

To activate self-exclusion: Account → Settings → Responsible Gaming → Self-Exclusion — or contact support directly.

Advice for Family & Loved Ones

If you think a family member or friend may be struggling with problem gaming:

  • Approach them with empathy and concern, not anger or blame.
  • Listen to them without judgment.
  • Point them toward professional support.
  • Consider seeking mental health support yourself — family members are often affected too.

Reach out to our support team — we're also here to guide family members through the process.

Where to Get Help

If you feel you're losing control of your gaming, please reach out for help through the options below:

  • raju Win Support: Live chat or support@raju.win — available 24/7.
  • National Mental Health Helpline (Bangladesh): 16789
  • Family & Friends: Talk openly with the people closest to you.

Seeking help isn't a sign of failure — it's one of the best decisions you can make.